Responsible Gaming
Your wellbeing is our priority
Recognising Problem Gambling
Gambling becomes problematic when it negatively impacts your life. Warning signs include chasing losses, lying about gambling habits, or neglecting responsibilities. In Australia, approximately 1% of adults experience significant gambling problems according to the Australian Institute of Health and Welfare. We provide self-assessment tools and encourage players to regularly evaluate their gaming habits.
Self-Exclusion Options
New Jackpot offers voluntary self-exclusion periods from 3 months to permanent exclusion, in compliance with Australian state regulations. During exclusion, you cannot deposit or play. We also support the National Self-Exclusion Register covering all Australian licensed operators. Cooling-off periods are available for players needing short breaks from gaming activities.
Deposit Limits
Set daily, weekly or monthly deposit limits that suit your budget through your account settings. These limits cannot be increased for 24 hours after setting, as required by Australian consumer protection laws. We recommend limits based on disposable income guidelines from Australian financial counsellors. High-risk players may be subject to mandatory limits under our duty of care obligations.
Session Reminders
Our system automatically reminds you of your playing duration every 60 minutes, in line with Australian responsible gaming standards. You can customize these alerts or set session time limits. Extended continuous play triggers additional responsible gaming messages and may prompt account review. We record session data to help you monitor your gaming patterns over time.
Underage Prevention
Strict age verification processes ensure compliance with Australia's 18+ gambling laws. We cross-check registration details against government databases and may request documentation. Accounts suspected of underage access are immediately frozen pending investigation. Our educational programs in Australian schools promote awareness of gambling risks for minors.
Support Services
We partner with Australian support organizations including Gambling Help Online (1800 858 858) and Lifeline (13 11 14). Our website provides direct links to free counselling services in each Australian state. Staff receive regular training to identify problem gambling and provide appropriate referrals. We contribute 1% of revenue to Australian problem gambling research and treatment programs.
Fair Play Guarantee
All games are independently tested and certified by Australian regulatory bodies. We display clear odds information as required by Australian consumer law. Our systems prevent collusion and detect suspicious betting patterns. Problem gamblers identified through our monitoring systems may have winnings withheld pending responsible gaming assessment.
Financial Management
We encourage Australian players to treat lottery tickets as entertainment expenses, not investments. Budgeting tools in your account help track spending against Australian household expenditure benchmarks. Credit cannot be used for purchases, complying with Australian financial regulations. High-deposit players receive additional financial responsibility information.
Regulatory Compliance
New Jackpot holds all required Australian state gambling licenses and adheres to the National Consumer Protection Framework. We participate in Australian responsible gambling initiatives and submit to regular audits. Our policies exceed minimum requirements in several jurisdictions. Players can lodge complaints with state gambling regulators if unsatisfied with our responsible gaming responses.